This website is operated by ALAN KOCH. Throughout the site, the terms “we”, “us”, and “our” refer to ALAN KOCH. By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content. If you do not agree to all the terms stated here, you may not access the website or use any services.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or have given consent for a minor dependent to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not transmit any viruses, malware, or harmful code.
A breach of these Terms may result in immediate termination of your access to our services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer through payment gateways.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from us.
3. ACCURACY OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify website content at any time without obligation to update any information.
4. PRODUCTS OR SERVICES
Certain products may be available exclusively online and may have limited quantities.
We reserve the right to:
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Limit the sales of our products to any person or region
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Limit quantities of products offered
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Discontinue any product at any time
We make every effort to display product colors and images accurately; however, we cannot guarantee that your device display will reflect exact colors.
5. ORDER ACCEPTANCE
We reserve the right to refuse or cancel any order placed with us.
We may limit or cancel quantities purchased per person, household, or order. Any approved refund follows the refund terms below, including the customer-choice exception for unavailable stock.
6. BILLING & ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.
You agree to promptly update your account information, including email address and payment details, so that we can complete transactions and contact you if needed.
7. THIRD-PARTY SERVICES
Certain services may be provided by third-party providers such as payment gateways or logistics partners.
We are not responsible for the practices, policies, or content of these third-party services.
8. LIMITATION OF LIABILITY
ALAN KOCH shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
Where delivery is disputed, we investigate courier proof of delivery. Non-liability for loss or theft after delivery applies only when valid proof of delivery is established.
9. CHANGES TO TERMS
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.
10. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
11. CONTACT INFORMATION
For questions regarding these Terms of Service, please contact us at:
Email: alankoch425@gmail.com
Orders shipping returns and refunds
Orders are processed and dispatched within 7 calendar days of order placement. Estimated delivery is 4–7 business days from dispatch. We ship within India only. COD is available without a confirmation-call or OTP dispatch gate.
Once placed and paid, an order cannot be cancelled. Address corrections are permitted before dispatch. Eligible unused and unworn items with original tags and packaging are eligible for return or exchange requests raised within 7 days of delivery. Damaged, wrong or missing-item claims require a clear continuous unboxing video starting before the sealed package is opened and showing the package and product, submitted with order details within 48 hours of delivery. Photos alone are insufficient. Refuse a visibly tampered parcel and report it immediately.
Approved refunds are issued as a Alan Koch gift card, redeemable only on the Alan Koch online store. A ₹199 deduction applies to approved refunds on all orders, including damaged, defective, wrong-item and wrong-colour claims. This applies to prepaid and paid Cash on Delivery purchases. Refunds to the original payment method may be offered in select cases, subject to review and approval. The ₹199 deduction also applies to an approved source refund, except for the unavailable-stock exception below. Prepaid return-to-origin refunds are gift-card only.
If an item becomes unavailable after you place a paid order, we will notify you and let you choose either a Alan Koch gift card worth the actual amount paid for the unavailable item after discounts plus 20% (120% of that amount), or a refund of 100% of that amount to your original payment method. No ₹199 deduction applies to either option. The gift card is redeemable only on our online store. This applies to the unavailable items, not to other items that can be fulfilled. Your chosen refund is processed within 5–10 business days after your choice is confirmed. No return or warehouse quality inspection is required for an item that was never dispatched. If payment has not been collected, there is no payment to refund.
Once return to origin is initiated, we contact you about reshipping. If you decline or remain unreachable, we close the order and do not reship. Cash on Delivery orders cancelled at this stage are simply closed and nothing is owed. For prepaid orders that are not re-shipped, once the parcel is received back and clears quality check, the refund is issued only as a Alan Koch gift card, valid only on our online store, with ₹199 deducted from the refundable amount.
Refunds for returned products require warehouse receipt and QC clearance. Delivery disputes are investigated using courier proof of delivery; non-liability for loss or theft after delivery applies only when valid proof of delivery is established.
Operational policy updated 8 October 2026.