Returns and exchanges
You have 7 days from delivery to raise a return or an exchange.
What we accept
A piece should come back to us the way it left. Items must be unused and unworn, in original condition, with all tags attached and in their original packaging.
What we cannot accept
- Items worn, washed, altered or damaged after delivery
- Items with tags removed or original packaging missing
- Requests raised more than 7 days after delivery
Minor colour variation between your screen and the piece in your hands comes from display and device differences. It is not a defect.
Who can raise a return
Only the person who placed the order. Every request is verified against the order ID and the registered email or phone number, so returns, exchanges and claims raised by anyone else, including gift recipients, cannot be processed.
How the pickup works
Reverse pickup is arranged through Shiprocket once your return is approved. Keep the item packed with its tags attached and ready for collection.
A reverse pickup fee of ₹199 applies and is deducted from your refund. Nothing is collected from you up front, and you are told the exact net refund figure when you raise the request, not afterwards.
There is no pickup fee where the fault is ours. Damaged, defective, wrong item and wrong colour are covered in full.
Where a pincode is not serviceable for reverse pickup, collection is arranged through an alternate delivery partner. This takes longer than a standard pickup, and we say so when the return is approved.
Exchanges
Sizing is the most common reason a piece goes back, and the easiest thing to put right. Exchanges are available for both size and variant. If the piece you want is out of stock and you are happy to take a different one, we change the variant.
Partial returns
Part of a multi-item order can be returned. The refund is calculated on the items returned.
Damaged, wrong or missing items
A garment should arrive as considered as it was made. On the rare occasion it does not, this is how we correct it.
Unboxing video
A clear, continuous unboxing video is required for all three. It must:
- Start before the sealed package is opened
- Show the condition of the package and the product clearly
- Reach us with your order details within 48 hours of delivery
Without a valid unboxing video a claim cannot be processed. Photographs alone are not sufficient.
How a claim is resolved
The video is reviewed alongside your order details. Approved claims are resolved with a replacement or a refund depending on stock, and are processed within 7–10 working days.
Where the wrong product or the wrong colour was shipped, every cost is ours: no pickup fee, no re-dispatch fee, no deduction from the refund.
If a parcel arrives visibly tampered with, refuse the delivery and tell us immediately. That is stronger evidence than any video.
Before reporting an item missing, check whether the order shipped in more than one parcel. Multi-item orders can travel separately, with separate tracking.
Refunds
Once a piece is back with us and checked, the money follows without further prompting.
A refund is initiated once the item reaches our warehouse and clears quality check. Not at pickup, and not in transit.
- Return approved
- Reverse pickup
- Received at our warehouse
- Quality check passed
- Refund initiated
- Credited to your account
Prepaid orders are refunded to the original payment method. Cash on Delivery orders have nothing to reverse to, so bank or UPI details are collected to process the refund.
On change-of-mind, size and fit returns, the refund is the item value less the ₹199 pickup fee. On damaged, defective and wrong-item returns there is no deduction.
If a returned item fails quality check, whether worn, washed, tags cut or damaged after delivery, it cannot be refunded. There is no partial refund and no store credit in these cases, which is why the piece must go back unworn with its tags attached.
Cancellations and changes
We move orders into production quickly, which is what keeps delivery short. It also means there is a point past which an order cannot be pulled back. Once an order is placed and paid for, it cannot be cancelled.
Address changes are the exception. Reach us before dispatch and the address is updated, and the order ships to the corrected one. After dispatch it cannot be changed: the shipment will attempt delivery, fail, and return to us.
If an item proves unavailable after you have ordered, you are notified and issued a full refund within 5–10 business days.
If a prepaid order comes back to us undelivered and you choose not to have it re-shipped, it is refunded once the parcel is back with us and has cleared quality check.
Quietly made. Carefully sent.
Last updated 23 September 2026.
